Returns
Returns
Sometimes an order isn’t quite right — and that’s okay.
At SAVID we’ve made returns simple, flexible, and stress free. Eligible items can be returned for an exchange or store credit.
Return Window: 30 days from delivery
Return Options: Exchange or Store Credit
Refunds: Available for pre-orders canceled within 7 days of purchase only
Start your return below — you’ll just need your order number and the zip code used to place the order.
Processing Time
Once your return arrives at our fulfillment center, your exchange or store credit is issued within 7 business days. If there’s an issue with your return on arrival, our support team will contact you directly.
Store credit is sent by email. It never expires and can be used on any future SAVID order.
Return Window
Returns must be submitted within 30 days of delivery.
Returns requested outside that window, or that don’t meet the conditions below, cannot be accepted.
Return Conditions
Every returned item must meet these standards:
- Items must be in new condition — unworn, unwashed, and free of stains, cologne, deodorant marks, pet hair, or other signs of wear.
- Tags must still be attached.
- The item and its packaging must both be in good shape.
- The barcode sticker must still be on the polybag and clearly visible. This is how our fulfillment center identifies the product, and a return without it cannot be processed.
Non-Returnable Items
Products marked Final Sale are not eligible for return, exchange, or store credit.
Two options are available through the SAVID Returns Portal.
Exchange
Swap your shirt for a different size or color, based on availability. Your replacement ships once your return has been received and processed.
Store Credit
Receive store credit equal to your return value. Credit is emailed automatically once your return is processed, and it never expires.
Additional Details
- Products purchased on sale can be exchanged for another item or returned for store credit only.
- Pre-orders and backordered items canceled within 7 days of purchase are eligible for a refund to the original payment method. All other orders are eligible for exchange or store credit only.
- Exchanges are processed at the discounted amount actually paid for each item.
- If the item you want in exchange is out of stock, store credit is issued automatically.
- Return shipping costs are deducted from the store credit total issued to you.
- Please use your return shipping label within 7 days of its creation.
Why We Offer Exchanges & Store Credit
We want to hold the best possible price without cutting the quality or the experience.
Every SAVID shirt is built with performance fabric and finished to a standard we’re willing to put our name on. Because a dress shirt is worn against the skin all day, a returned shirt can’t always go back out as new and still meet that standard.
Keeping the return path to exchange or store credit lets us:
- Send every customer a genuinely new, unworn piece
- Reduce waste from items that can’t be resold
- Hold our pricing instead of raising it to cover return losses
- Turn your return around quickly and consistently
That’s the trade. You get a better price and a faster resolution; we keep the quality bar where it belongs.
If your order arrives damaged or incorrect, we’ll make it right.
Contact us within 5 days of delivery and include clear photos of:
- The item
- The packaging
- The shipping label or the SKU on the polybag
Once approved, a replacement ships in the same item and size, based on availability.
Damage reported after the 5-day window cannot be covered. If the photos above can’t be provided, we’re unable to process the claim.
- Returns are accepted only through the SAVID Returns Portal. This is what keeps your return tracked and processed on time. Items sent back outside that process may be delayed or found ineligible for exchange or credit.
- Original shipping costs are non-refundable.
- Pack returned items well so they aren’t damaged in transit. Damage caused in transit on the way back to us can make a return ineligible.
- Orders are processed the same business day and ship within 24 hours.
Can I get a refund to my original payment method?
Refunds to the original payment method are available only for pre-orders and backordered items canceled within 7 days of purchase. All other returns are processed as an exchange or store credit.
How long does it take to receive my store credit?
Store credit is issued within 7 business days of your return arriving at our fulfillment center.
How long do I have to use my return label?
Please use your return shipping label within 7 days of its creation.
What if the item I want in exchange is out of stock?
If the size or color you requested is unavailable, you’ll automatically receive store credit instead.
Do I pay for return shipping?
Return shipping is deducted from the store credit issued to you. Exchanges for a different size or color are free.
Need more help? Visit our FAQ page.
Our team is based in the U.S. and answers within 24–48 hours.
Reach us through our Contact Form or email support@trysavid.com.
Because of shipping and customs limitations, we’re unable to accept returns on international orders at this time. Please check your size and order details carefully before purchasing — international orders are final sale.
If an international order arrives damaged or defective, contact us within 5 days of delivery through our Contact Form with photos of the damage and we’ll work with you to resolve it.