Terms of Service

4.1 Accuracy

We make reasonable efforts to describe our Products accurately. However, we do not warrant that Product descriptions, specifications, measurements, fabric compositions, sizing charts, images, pricing, availability, or any other Site content is accurate, complete, reliable, current, or error-free.

We undertake no obligation to update, amend, or clarify information on the Site, including pricing and Product information, except as required by law. No specified update or refresh date applied to the Site should be taken to indicate that all information on the Site has been modified or updated. Any reliance on Site material is at your own risk.

4.2 Images and Color

Product images are for illustrative purposes only. Actual Products may differ in color, texture, shade, trim, hardware, packaging, or appearance. We cannot guarantee that your device’s display accurately reproduces Product colors. Variation in dye lots, weave, and finish is inherent to textile manufacturing and is not a defect.

4.3 Sizing and Fit

Sizing charts and fit descriptions are approximate guidance only. Garment measurements are subject to manufacturing tolerance of up to ±0.5 inch (±1.3 cm). Fit varies by body type. A Product that does not fit as you expected is not a defective Product, and is handled under our Refund & Return Policy rather than as a warranty claim.

4.4 Product Care and Intended Use

Products are intended solely for ordinary personal wear as apparel. You agree to follow all care instructions on the garment label. We disclaim all liability for damage, injury, shrinkage, discoloration, fabric failure, or loss arising from: improper laundering, bleaching, ironing contrary to instructions, alteration, tailoring, dry cleaning contrary to label, use in industrial or hazardous environments, use as personal protective equipment, or any use other than ordinary personal wear.

Products are not flame-resistant, protective, or safety equipment and must not be used as such.

4.5 Availability and Limits

All Products are offered subject to availability. We may, at any time and without notice:

(a) discontinue, modify, or limit any Product;
(b) limit quantities available per person, per household, per order, or per geographic region;
(c) limit or prohibit sales to resellers, wholesalers, or distributors; and
(d) refuse to honor any order.

4.6 Modification and Discontinuance of the Site

We reserve the right at any time to modify, suspend, interrupt, or discontinue the Site or any part of it, any Product, any Site feature, and any price, in whole or in part, with or without notice. We may also impose limits on certain features or restrict access to parts of or all of the Site without notice or liability.

We shall not be liable to you or to any third party for any modification, price change, suspension, interruption, or discontinuance of the Site or of any Product. Where we discontinue a Product for which you have already paid and which we have not yet shipped, we will cancel the order and refund amounts paid, and that refund is your sole remedy.

4.7 Third-Party Manufacturing

Products may be manufactured, fulfilled, or shipped by third parties. Such third parties are not our agents and we make no representations on their behalf beyond what is stated in these Terms.

5.1 Currency and Pricing

Unless expressly stated otherwise, all prices are listed and charged in United States Dollars (USD). Prices do not include shipping, handling, taxes, duties, tariffs, customs fees, or import charges unless expressly stated at checkout.

5.2 Price Changes and Errors

Prices are subject to change at any time without notice. We reserve the right to correct any pricing error, typographical error, or inaccuracy at any time, including after an order has been submitted.

If a Product is listed at an incorrect price due to typographical, system, or pricing error, we reserve the right to refuse or cancel any order placed at the incorrect price, whether or not the order has been confirmed and whether or not your payment method has been charged. If your payment method has been charged and we cancel the order, we will issue a refund of the amount charged. Correction of a pricing error is not a breach of these Terms.

5.3 Promotional and Comparison Pricing

The price displayed at checkout is the price you pay. Where we run a limited-time promotion, the promotional price and any stated end date apply to orders placed while the promotion is live.

We do not display a comparison price, "compare at" price, list price, or strikethrough price unless that price is our own actual former regular selling price — meaning a price at which we openly and actively offered the Product for sale to the public, on a regular basis and in the regular course of our business, for a reasonably substantial period of time. Where we display such a reference price, we make no representation that any particular number of units was sold at that price.

Promotional pricing changes over time. A price you saw previously may no longer be available.

5.4 Payment Authorization

By submitting an order you represent and warrant that:

(a) you are authorized to use the payment method provided;
(b) the payment and billing information you provide is true, accurate, and complete; and
(c) you authorize us and our payment processors to charge the full order amount, including shipping, taxes, and any applicable fees.

You authorize us to obtain a pre-authorization, verify funds, and re-attempt authorization if an initial attempt fails.

5.5 Payment Processors

Payments are processed by third-party payment processors. Your use of a payment method is also subject to that processor’s terms and privacy policy. We do not store full payment card numbers. We are not liable for acts or omissions of payment processors, banks, or card networks, including declined transactions, holds, currency conversion rates, or processing delays.

5.6 Taxes

You are responsible for all applicable sales, use, value-added ("VAT"), goods and services ("GST"), excise, and similar taxes. Where we are required to collect such taxes, they will be calculated and displayed at checkout. Where we are not required to collect them, you remain responsible for self-assessment and remittance to your taxing authority.

5.7 Promotions, Discount Codes, and Bundles

Promotional offers (including "Buy 2, Get 1 Free," "Buy 3, Get 2 Free," discount codes, free shipping thresholds, and gifts with purchase) are subject to the following unless expressly stated otherwise:

(a) valid for a limited time and subject to change or cancellation at any time;
(b) may not be combined with any other offer, code, or promotion;
(c) have no cash value and are non-transferable;
(d) apply only to eligible Products and are void where prohibited;
(e) if a bundle or multi-item promotion is partially returned, your refund is recalculated as if you had originally ordered only the items you keep, in accordance with Refund & Return Policy §7, which governs and controls the calculation; where a free or discounted item is not returned, we deduct the lesser of that item’s regular price or the refund otherwise due;
(f) may be voided in cases of suspected fraud, code abuse, bulk purchasing, or resale; and
(g) are not retroactively applicable to prior orders.

5.8 Gift Cards and Store Credit

Where offered, gift cards and store credit: are not redeemable for cash except where required by law; do not expire except where required by law; are non-refundable; and are void if obtained fraudulently.

5.9 No Subscriptions Unless Expressly Disclosed

We do not currently enroll customers in any automatically renewing subscription. If we ever offer a subscription, recurring charge, or negative-option feature, we will disclose all material terms clearly and conspicuously before you are charged, obtain your express informed consent, send any legally required reminders, and provide a simple online cancellation mechanism, in compliance with the federal ROSCA statute and applicable state automatic renewal laws.

6.1 Offer and Acceptance

Your submission of an order is an offer to purchase, not a completed contract. All orders are subject to our acceptance. An order is accepted, and a binding contract of sale formed, only when we dispatch the Product and send you a shipping confirmation. An automated order acknowledgment email confirms receipt of your offer; it does not constitute acceptance.

6.2 Right to Refuse or Cancel

We may refuse, limit, or cancel any order in whole or in part, at any time before dispatch, for any lawful reason, including: Product unavailability; pricing or description error; suspected fraudulent, abusive, or unauthorized activity; failed payment authorization or address verification; suspected resale; prior chargeback or return abuse history; shipping restrictions applicable to your destination; or inability to comply with export, sanctions, or customs requirements.

If we cancel an order after charging your payment method, we will refund the amount charged to the original payment method. Cancellation of an unshipped order and refund of amounts paid is your sole and exclusive remedy for non-acceptance of an order.

6.3 Customer Cancellation

Requests to cancel or modify an order must be sent to support@trysavid.com as soon as possible. We process orders quickly and cannot guarantee that a cancellation or modification request received after order placement can be fulfilled. Once an order has entered fulfillment or been dispatched, it is handled under the Refund & Return Policy.

Pre-Orders and Backordered Products

We may offer certain products for pre-order (not yet released) or backorder (temporarily out of stock). Such products are identified as pre-order or backorder on the product page, along with an estimated shipping window (typically 4–6 weeks from order date unless otherwise stated). By placing a pre-order or backorder you authorize us to charge your payment method at the time the order is placed.

If we are unable to ship a pre-ordered or backordered item within the estimated window, we will notify you and you may elect to continue waiting or to cancel the affected item for a full refund of amounts paid for that item. Estimated shipping windows are good-faith estimates and are not guaranteed delivery dates. Cancellation and refund of an unshipped pre-order or backorder is your sole and exclusive remedy for shipping delays on such items.

6.4 Address Accuracy

You are solely responsible for the accuracy and completeness of the shipping address you provide. We are not responsible for orders delivered to, or lost as a result of, an incorrect, incomplete, outdated, or undeliverable address supplied by you. Reshipment following a failed delivery caused by an address error may require payment of additional shipping charges.

This Section supplements our Shipping Policy.

7.1 Delivery Estimates Are Estimates Only

All processing times, transit times, and delivery dates are good-faith estimates and are not guaranteed. We are not liable for late, delayed, misrouted, or failed delivery, or for any consequential loss arising from a delay, including where a Product is needed for a specific event or date.

If you require a Product by a specific date, do not rely on estimated shipping times.

7.2 Title and Risk of Loss

Unless a mandatory consumer protection law in your jurisdiction provides otherwise, title and risk of loss pass to you upon our tender of the Product to the carrier. Risk therefore rests with you from tender onward, including after the carrier records delivery to the address you supplied.

7.3 Lost, Stolen, and Damaged Shipments

Claims relating to shipments lost or damaged in transit, or stolen after delivery ("porch piracy"), must be reported to support@trysavid.com within 30 days of the carrier’s delivery date or last tracking update, with supporting documentation and photographs.

We are not obligated to replace or refund packages marked delivered by the carrier. Where we choose to assist, we may require you to file a police report or carrier claim, and any accommodation we provide is a goodwill gesture and not an admission of liability or a waiver of these Terms.

7.4 International Shipping — Customs, Duties, and Import Charges

We ship internationally. If you order to a destination outside the United States, you are the importer of record and the following applies:

(a) You are solely responsible for all customs duties, tariffs, import taxes, VAT, GST, brokerage fees, handling fees, disbursement fees, and any other charges levied by the destination country. These charges are not included in the price you pay us and are not shipping charges. They are assessed by your government, not by us, and we have no ability to calculate, control, waive, or predict them.
(b) Such charges are typically collected by the carrier or customs authority at or before delivery. Refusal to pay them may result in the shipment being returned, abandoned, seized, or destroyed.
(c) If a shipment is refused, abandoned, returned, seized, delayed, or destroyed by customs, or held for inspection, we are not responsible and you are not entitled to a refund of the Product price or shipping charges except as required by mandatory law. Where a Product is physically returned to us in resalable condition, we will refund the Product price less all outbound shipping, return shipping, duties, and any fees we incur. We will show you the arithmetic.
(d) You are responsible for ensuring the Product may lawfully be imported into your country. We make no representation that any Product complies with the labeling, textile, safety, or regulatory requirements of any jurisdiction outside the United States.
(e) Customs clearance may cause delays beyond our estimated delivery windows. Such delays do not entitle you to a refund.
(f) You authorize us and our carriers to act as your agent for customs clearance purposes and to disclose to customs authorities the information necessary to complete importation, including your name, address, and the contents and value of the shipment.
(g) We may decline to ship to any destination, or may suspend service to any country, at any time and without notice.

7.5 International Returns

International customers are responsible for all return shipping costs, and for any duties, taxes, or fees associated with returning a Product, unless mandatory local law provides otherwise. Duties and import charges you paid to your government are generally not refundable by us; you may be able to reclaim them directly from your customs authority.

7.6 Restricted Items and Carrier Rules

Shipments are subject to carrier terms, size and weight limits, and prohibited-item rules. We are not liable for a carrier’s refusal to transport, or for loss arising from a carrier’s application of its own terms.

8.1 Refund & Return Policy Controls

All returns, refunds, exchanges, and store credit are governed by our Refund & Return Policy, which is incorporated into these Terms by reference. Please review it before ordering.

8.2 Guarantee Terms

Any satisfaction guarantee we advertise (including any "14-Day" guarantee) is subject to the terms, conditions, timeframes, and condition requirements stated in the Refund & Return Policy. The guarantee period runs from the date of delivery unless stated otherwise. A guarantee is not a warranty of Product performance and does not expand our liability beyond Section 20.

8.3 Return Abuse

We reserve the right to refuse returns, refuse service, block accounts, or decline future orders where we identify a pattern of excessive returns, serial returns of worn merchandise, wardrobing, fraudulent returns, or abuse of a guarantee or promotional offer.

8.4 Mandatory Consumer Rights Are Preserved

Nothing in these Terms or in the Refund & Return Policy limits, excludes, or modifies any statutory right or remedy that cannot lawfully be limited, excluded, or modified. In particular, and without limitation:

European Union / European Economic Area: If you are a consumer resident in the EU/EEA, you have a statutory right to withdraw from a distance contract within 14 days of receiving the goods, without giving a reason, under Directive 2011/83/EU, and a two-year legal guarantee of conformity under Directive (EU) 2019/771. To exercise the withdrawal right, notify us at support@trysavid.com within 14 days of delivery, or use the model withdrawal form set out in the Appendix to our Refund & Return Policy. Upon valid withdrawal we will reimburse all payments received from you, including the cost of standard outbound delivery, without undue delay and in any event within 14 days of the date we are informed of your decision, using the same means of payment you used. We may withhold reimbursement until we receive the goods back or you supply evidence of return. You bear only the direct cost of returning the goods. You may be liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning (Article 14(2), Directive 2011/83/EU); where that applies we will apply the partial-refund mechanism in Refund & Return Policy §3.1 and explain any deduction to you in writing. For consumers exercising this withdrawal right, neither prior return authorization nor intact tags is a condition of refund — our only remedy for diminished value is the deduction just described. These rights apply in addition to, and prevail over, any shorter or narrower policy stated on the Site, including any statement in Sections 7.4 or 7.5 that shipping charges are non-refundable.
United Kingdom: Consumers have a 14-day cancellation right under the Consumer Contracts Regulations 2013 and rights under the Consumer Rights Act 2015, including short-term right to reject.
Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Canada, and other jurisdictions: Applicable provincial and national consumer protection legislation applies.
California and other U.S. states: State-mandated warranty and refund-disclosure rules apply.

Where a mandatory provision of your local consumer law conflicts with these Terms, that mandatory provision prevails only to the extent of the conflict, and the remainder of these Terms continues in full force.

8.5 Chargebacks and Payment Disputes

Before initiating a chargeback, dispute, or payment reversal with your bank, card issuer, or payment provider, you agree to first contact us at support@trysavid.com and allow us a reasonable opportunity — not less than 10 business days — to resolve the matter. We will acknowledge your inquiry and respond within 10 business days.

You agree that:

(a) filing a chargeback for a Product you received and retained, or that was delivered in accordance with these Terms, constitutes a breach of this Agreement;
(b) we may contest any chargeback and submit these Terms, order records, tracking data, delivery confirmation, IP and device logs, and communications as evidence;
(c) where a chargeback is resolved in our favor, or where you file a chargeback in breach of subsection (a), we may recover from you the disputed amount, chargeback and representment fees imposed on us, and reasonable costs of collection, to the extent permitted by law;
(d) we may cancel any pending orders, revoke store credit, and permanently refuse service to you; and
(e) a chargeback does not relieve you of your obligation to return a Product under the Refund & Return Policy, and a Product retained after a successful chargeback may be treated as unjust enrichment recoverable by us.

Nothing in this Section limits your rights under applicable law to dispute an unauthorized or fraudulent transaction.

9.1 Our Content

The Site and all content on it — including the SAVID name and logo, all other trademarks, service marks, and trade dress, all text, graphics, photographs, illustrations, video, audio, product designs, patterns, garment designs, page layout, "look and feel," software, code, and compilations of data (collectively, "Our Content") — is owned by us or our licensors and is protected by United States and international copyright, trademark, trade dress, patent, and other intellectual property laws.

9.2 Limited License to You

We grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Site and view Our Content solely for your personal, non-commercial purpose of evaluating and purchasing Products. This license does not include any right to:

(a) reproduce, distribute, publicly display, publicly perform, or create derivative works from Our Content;
(b) use Our Content for any commercial purpose, including resale, dropshipping, marketplace listings, or affiliate marketing not authorized in writing by us;
(c) frame, mirror, or embed any part of the Site;
(d) use any data mining, robot, scraper, spider, crawler, or automated extraction method on the Site;
(e) reverse engineer, decompile, or attempt to derive the source code of any Site software;
(f) remove, obscure, or alter any copyright, trademark, or proprietary notice;
(g) use Our Content, or any confusingly similar mark, in any metatag, keyword, domain name, social handle, or paid search term; or
(h) use Our Content to train, fine-tune, or develop any machine learning or artificial intelligence model.

All rights not expressly granted are reserved. Any unauthorized use terminates this license immediately.

9.3 Product Purchase Does Not Convey IP

Purchase of a Product conveys ownership of the physical garment only. It conveys no license or right in any trademark, design, copyright, or other intellectual property. You may not use our marks to advertise resale of Products, or represent yourself as an authorized dealer, reseller, or affiliate without our written consent.

9.4 Feedback

If you send us ideas, suggestions, proposals, or feedback ("Feedback"), you agree that: Feedback is non-confidential; you grant us a perpetual, irrevocable, worldwide, royalty-free, fully sublicensable license to use, reproduce, modify, and commercialize the Feedback for any purpose; and we owe you no compensation, attribution, or obligation of confidence. We are under no obligation to review, respond to, or implement Feedback.

9.5 DMCA / Copyright Complaints

If you believe content on the Site infringes your copyright, send a notice complying with 17 U.S.C. § 512(c)(3) to our designated agent:

Your notice must include: identification of the copyrighted work; identification of the allegedly infringing material and its location; your contact information; a statement of good-faith belief that the use is unauthorized; a statement, under penalty of perjury, that the information is accurate and you are the owner or authorized to act on the owner’s behalf; and your physical or electronic signature.

We will respond to valid notices and may remove material and terminate repeat infringers. Misrepresentations in a DMCA notice may subject you to liability for damages under 17 U.S.C. § 512(f).

10.1 Submissions

You may be able to submit reviews, ratings, photographs, videos, comments, or other material ("User Content"), including through third-party review platforms we use.

10.2 License You Grant Us

By submitting User Content, you grant us a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, fully paid, transferable, and sublicensable license to use, host, store, reproduce, modify, adapt, translate, create derivative works from, publish, publicly perform, publicly display, and distribute your User Content in any media and for any purpose, including advertising, marketing, and promotion of SAVID, without notice to you, attribution, or compensation.

You further grant us the right to use your name, username, city/state, likeness, image, and voice as submitted, in connection with your User Content.

10.3 Your Representations

You represent and warrant that: you own or have all necessary rights to the User Content; the User Content does not infringe any third party’s intellectual property, privacy, or publicity rights; every identifiable person depicted has consented; the User Content is not false, misleading, defamatory, obscene, hateful, harassing, or unlawful; the User Content reflects your honest, actual experience with the Product; and you have not been paid or compensated by any third party for a review unless that relationship is clearly disclosed.

You are solely liable for your User Content, including for any claim that it is inaccurate or infringing.

10.4 No Obligation; Moderation

We have no obligation to publish, monitor, or retain User Content. We may, but are not required to, screen, edit, refuse, or remove any User Content at our sole discretion, including content that is off-topic, abusive, spam, contains personal information, or violates these Terms.

10.5 Review Integrity

We do not suppress, delete, or refuse to publish reviews on the basis that they are negative or unfavorable. We do not offer compensation, discounts, or incentives in exchange for a positive review, and where any incentive is offered for a review of any sentiment, that fact will be disclosed. We do not create, purchase, or publish fake or AI-generated reviews, and we do not misrepresent reviews of one product as reviews of another.

10.6 Public Nature of Submissions

Do not submit any confidential or sensitive information. User Content may be publicly visible and indexed by search engines. Any personal information you voluntarily include in User Content may be publicly disclosed.

10.7 Performance and Results Claims

Any statistical, comparative, or results claim we publish (for example, statements about wrinkle resistance, breathability, or customer satisfaction) reflects the specific data or survey on which it is based. Individual results vary based on fabric care, laundering, climate, body type, and use. Such statements are not a warranty of performance for any individual Product.

13.1 Description of Program

If you affirmatively opt in, we will operate a recurring SMS/MMS marketing program (the "SMS Program") through which you may receive marketing and promotional text messages, cart reminders, order and shipping notifications, and customer care messages.

13.2 Consent — Prior Express Written Consent

By providing your mobile telephone number and checking the applicable unchecked consent box or otherwise affirmatively opting in, you provide your prior express written consent to receive recurring automated marketing text messages from SAVID at the number provided, sent using an automatic telephone dialing system or similar technology.

Consent is not a condition of any purchase. You may purchase Products without joining the SMS Program.

You represent and warrant that: you are the subscriber to, or the customary user with authority over, the mobile number provided; you are at least 18 years old; and you will notify us immediately if you relinquish that number.

13.3 Message Frequency and Cost

Message frequency varies, and may be up to 8 messages per month. Message and data rates may apply. We do not charge for messages, but your mobile carrier may. Contact your carrier for details of your plan.

13.4 Opt-Out

You may cancel at any time by replying STOP, CANCEL, END, QUIT, or UNSUBSCRIBE to any message from us, or by texting STOP to the number from which you received the message. You will receive one final message confirming your opt-out. You may also opt out by emailing support@trysavid.com. After opting out you will no longer receive marketing texts, though you may continue to receive transactional messages relating to an active order.

13.5 Help

For assistance, reply HELP to any message, text HELP to the number from which you received the message, or email support@trysavid.com.

13.6 Carriers and Delivery

Participating carriers are not liable for delayed or undelivered messages. We do not guarantee that messages will be transmitted, delivered, timely, or error-free, and we are not liable for carrier-caused failures.

13.7 Changes to Your Number

If you change or deactivate your mobile number, you must notify us promptly so we do not send messages to a subsequent subscriber.

13.8 Do-Not-Call and Reassigned Numbers

We maintain an internal do-not-call and do-not-text list and honor opt-out requests promptly. We use commercially reasonable measures, including reassigned-number database checks where applicable, to avoid messaging numbers that have been reassigned.

13.9 Privacy

Mobile numbers collected for the SMS Program are handled per our Privacy Policy. We do not sell or share mobile opt-in data or consent with third parties for their own marketing purposes.

You agree not to, and not to permit or encourage any third party to:

(a) Unlawful use. Use the Site for any unlawful purpose, or in violation of any local, state, national, or international law or regulation, including export control, sanctions, consumer protection, and data protection laws.
(b) Harmful conduct. Harass, abuse, insult, harm, defame, slander, disparage, intimidate, stalk, threaten, or discriminate against any person, including our employees, contractors, and customer service representatives, on any basis, including gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
(c) Deception. Submit false or misleading information; impersonate any person or entity; misrepresent your affiliation with any person or entity; or engage in any form of fraud.
(d) Infringement. Infringe or violate our intellectual property rights or those of any third party.
(e) Malicious code. Upload, transmit, or introduce any virus, worm, Trojan horse, logic bomb, keystroke logger, spyware, adware, or other malicious or technologically harmful code.
(f) Data harvesting. Collect, harvest, or track the personal information of others; scrape, spider, crawl, or use any automated means to access or extract data from the Site; or compile any database of Site content.
(g) Security interference. Attempt to probe, scan, or test the vulnerability of the Site or any related system or network; breach or circumvent any security, authentication, rate-limiting, or access control measure; interfere with or disrupt the Site, servers, or networks; or bypass any measure we use to restrict access.
(h) Excessive load. Use the Site in any manner that could disable, overburden, damage, or impair it, including denial-of-service attacks or automated request flooding.
(i) Commercial misuse. Use the Site or Products for resale, rental, dropshipping, unauthorized distribution, or competitive benchmarking; purchase Products for the purpose of resale on any marketplace; or place bulk, duplicate, or automated orders.
(j) Abuse of policies. Abuse promotional offers, discount codes, referral programs, guarantees, or the returns process; create multiple accounts to obtain new-customer offers; or engage in coordinated chargeback activity.
(k) Reverse engineering and AI training. Reverse engineer any part of the Site, or use the Site or Our Content to develop or train any competing product, machine learning model, or artificial intelligence system.
(l) Obscene or objectionable content. Post or transmit any content that is obscene, pornographic, hateful, or otherwise objectionable.

We reserve the right to terminate your access, cancel your orders, and pursue all available legal and equitable remedies for violation of this Section. We may report suspected criminal activity to law enforcement and cooperate with investigations.

19.1 "As Is"

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SITE, ALL CONTENT, AND ALL PRODUCTS AND SERVICES DELIVERED THROUGH THE SITE ARE PROVIDED "AS IS," "WITH ALL FAULTS," AND "AS AVAILABLE," WITHOUT REPRESENTATION, WARRANTY, OR CONDITION OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

19.2 Specific Disclaimers

WE EXPRESSLY DISCLAIM ALL WARRANTIES AND CONDITIONS, INCLUDING WITHOUT LIMITATION ALL IMPLIED WARRANTIES AND CONDITIONS OF: MERCHANTABILITY; MERCHANTABLE QUALITY; FITNESS FOR A PARTICULAR PURPOSE; DURABILITY; SATISFACTORY QUALITY; WORKMANLIKE EFFORT; TITLE; QUIET ENJOYMENT; ACCURACY; NON-INFRINGEMENT; AND ANY WARRANTY ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE, OR TRADE PRACTICE.

19.3 No Warranty as to Operation

WE DO NOT WARRANT THAT: (a) the Site will be uninterrupted, timely, secure, or error-free; (b) results obtained from use of the Site will be accurate or reliable; (c) defects will be corrected; (d) the Site or its servers are free of viruses or harmful components; (e) any Product, service, information, or material obtained through the Site will meet your expectations or requirements; or (f) any error in the Site will be corrected.

19.4 No Warranty as to Products

WE DO NOT WARRANT THAT ANY PRODUCT WILL: be free from defects; be of any particular quality, weight, weave, shade, or measurement; resist wrinkling, staining, shrinking, pilling, fading, or wear to any particular degree; perform to any advertised statistic in your individual circumstances; fit you; be suitable for any particular occasion, climate, or activity; or comply with the regulatory requirements of any jurisdiction outside the United States.

19.5 Your Assumption of Risk

YOU USE THE SITE AND PRODUCTS ENTIRELY AT YOUR OWN RISK. No advice or information, whether oral or written, obtained from us or through the Site creates any warranty not expressly stated in these Terms.

19.6 Statutory Exceptions

Some jurisdictions do not allow the exclusion of implied warranties or limitations on statutory consumer rights. In those jurisdictions, the exclusions in this Section apply only to the maximum extent permitted by law, and you may have additional rights. Nothing in this Section affects: mandatory consumer guarantees (see Section 8.4); liability for death or personal injury caused by negligence; liability for fraud or fraudulent misrepresentation; or any other liability that cannot lawfully be excluded.

20.1 Exclusion of Damage Types

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MAYN LLC, SAVID, OR ANY OF OUR PARENTS, SUBSIDIARIES, AFFILIATES, MEMBERS, MANAGERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, INTERNS, REPRESENTATIVES, SUPPLIERS, MANUFACTURERS, SERVICE PROVIDERS, PAYMENT PROCESSORS, CARRIERS, OR LICENSORS (COLLECTIVELY, THE "SAVID PARTIES") BE LIABLE FOR ANY:

INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES;
LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOST BUSINESS, LOST OPPORTUNITY, OR LOSS OF GOODWILL;
LOSS, CORRUPTION, OR UNAUTHORIZED DISCLOSURE OF DATA;
COST OF SUBSTITUTE OR REPLACEMENT GOODS OR SERVICES;
BUSINESS INTERRUPTION;
PERSONAL INJURY OR PROPERTY DAMAGE, EXCEPT WHERE CAUSED BY OUR NEGLIGENCE AND WHERE SUCH EXCLUSION IS UNLAWFUL;
EMOTIONAL DISTRESS OR REPUTATIONAL HARM; OR
DAMAGES ARISING FROM DELAY, MISDELIVERY, OR NON-DELIVERY,

ARISING OUT OF OR IN ANY WAY CONNECTED WITH YOUR ACCESS TO OR USE OF THE SITE, ANY PRODUCT, ANY DELAY OR FAILURE OF DELIVERY, ANY ERROR OR OMISSION IN SITE CONTENT, OR THESE TERMS — WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, WARRANTY, STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

20.2 Aggregate Liability Cap — Limited to Amount You Paid

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF THE SAVID PARTIES TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR ANY PRODUCT — WHETHER IN CONTRACT, TORT, STATUTE, OR OTHERWISE, AND WHETHER BROUGHT AS A SINGLE CLAIM OR AS A SERIES OF RELATED CLAIMS — SHALL NOT EXCEED THE GREATER OF:

(a) THE TOTAL AMOUNT YOU ACTUALLY PAID TO US FOR THE PRODUCT OR PRODUCTS THAT ARE THE SUBJECT OF THE CLAIM; OR
(b) FIFTY UNITED STATES DOLLARS (US $50.00).

IF YOU HAVE NOT PAID US ANY AMOUNT, OUR TOTAL LIABILITY TO YOU SHALL NOT EXCEED US $50.00.

THIS CAP IS CUMULATIVE AND NOT PER-INCIDENT. THE EXISTENCE OF MULTIPLE CLAIMS OR CAUSES OF ACTION DOES NOT ENLARGE IT.

20.3 Sole and Exclusive Remedy

YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE SITE OR ANY PRODUCT IS TO STOP USING THE SITE AND TO SEEK A REFUND, REPLACEMENT, OR STORE CREDIT IN ACCORDANCE WITH OUR REFUND & RETURN POLICY.

20.4 Essential Basis of the Bargain

YOU ACKNOWLEDGE THAT THE DISCLAIMERS IN SECTION 19 AND THE LIMITATIONS IN THIS SECTION 20 ARE AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN US, THAT WE HAVE SET OUR PRICES IN RELIANCE ON THEM, AND THAT WE WOULD NOT OFFER PRODUCTS AT THE PRICES OFFERED WITHOUT THEM. THESE LIMITATIONS APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

20.5 Mandatory Exceptions

Some jurisdictions do not allow the exclusion or limitation of certain damages or liabilities. In those jurisdictions our liability is limited to the maximum extent permitted by law.

Nothing in these Terms excludes or limits our liability for:

(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) gross negligence or willful misconduct, where such exclusion is prohibited;
(d) any liability under mandatory product liability legislation, including EU Product Liability rules;
(e) breach of the mandatory consumer guarantees described in Section 8.4; or
(f) any other liability that cannot lawfully be excluded or limited.

20.6 Time Limitation on Claims

TO THE EXTENT PERMITTED BY APPLICABLE LAW, ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR ANY PRODUCT MUST BE FILED WITHIN ONE (1) YEAR AFTER THE CLAIM AROSE. ANY CLAIM NOT FILED WITHIN THAT PERIOD IS PERMANENTLY BARRED. This limitation does not apply where a shorter limitation period is prohibited by mandatory law, in which case the shortest lawful period applies.

21.1 Informal Dispute Resolution First — Mandatory Pre-Arbitration Notice

Before initiating arbitration or any other proceeding, you and we agree to attempt in good faith to resolve the dispute informally for at least sixty (60) days.

To begin, the complaining party must send a written Notice of Dispute containing: the sender’s name, mailing address, email address, and order number(s); a specific description of the nature and basis of the claim; and the specific relief sought, including the dollar amount.

Send a Notice of Dispute to us at:

MAYN LLC — Legal Department

382 NE 191st St, PMB 922710

Miami, Florida 33179-3899

United States

Email: support@trysavid.com

We will send a Notice of Dispute to the address on your account. Both parties agree to participate in a telephonic or videoconference settlement conference upon request during the 60-day period. Completion of this process is a condition precedent to commencing arbitration, and the applicable statute of limitations is tolled while it proceeds. A court or arbitrator may enjoin the filing or prosecution of an arbitration commenced without compliance with this Section.

21.2 Agreement to Arbitrate

If the dispute is not resolved within 60 days, you and we agree that any dispute, claim, or controversy arising out of or relating to: these Terms or their formation, breach, termination, enforcement, interpretation, scope, validity, or enforceability; the Privacy Policy; our advertising, promotional, pricing, or marketing practices; our email or SMS communications; the Site; any Product; or the relationship between us —

shall be resolved exclusively by BINDING, FINAL, INDIVIDUAL ARBITRATION, and not in a court of law, and not on a class, collective, consolidated, or representative basis.

This arbitration agreement survives termination of these Terms and applies to claims that arose before you accepted these Terms, to the extent permitted by law.

21.3 Governing Arbitration Law

This arbitration agreement evidences a transaction involving interstate commerce and is governed by the Federal Arbitration Act, 9 U.S.C. §§ 1 et seq., and federal arbitration law, not by state arbitration law.

21.4 Arbitration Administrator, Rules, and Location

Arbitration shall be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, as modified by this Section. The AAA Rules are available at www.adr.org or by calling 1-800-778-7879. If the AAA is unavailable or unwilling to administer consistent with this Section, the parties shall agree on a substitute administrator or, failing agreement, a court of competent jurisdiction shall appoint one.

Arbitration shall be conducted by a single neutral arbitrator. The seat of arbitration shall be Miami-Dade County, Florida, provided that:

(a) if your claim is for US $25,000 or less, you may elect to have the arbitration conducted solely on the basis of documents submitted, by telephone or videoconference, or in person; and
(b) you may alternatively elect an in-person hearing in the county of your residence or another mutually agreed location.

The arbitrator shall apply the substantive law of the State of Florida, without regard to its conflict-of-laws principles, except that the FAA governs arbitrability.

21.5 Arbitrator’s Authority

The arbitrator shall have exclusive authority to resolve all disputes regarding arbitrability, scope, interpretation, and enforceability of this arbitration agreement, except that the enforceability of the Class Action Waiver in Section 21.6 shall be decided exclusively by a court, not the arbitrator.

The arbitrator may award any individual relief available under applicable law, including compensatory, statutory, and — where authorized by law — punitive damages, injunctive relief, and declaratory relief, but only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. The arbitrator’s award is final and binding, and judgment may be entered in any court of competent jurisdiction. The arbitrator shall issue a written reasoned decision.

21.6 Class Action and Jury Trial Waiver

YOU AND WE EACH WAIVE ANY RIGHT TO A TRIAL BY JURY AND ANY RIGHT TO BRING, JOIN, OR PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, MASS ACTION, CONSOLIDATED ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR ANY OTHER REPRESENTATIVE PROCEEDING.

ALL CLAIMS MUST BE BROUGHT IN YOUR OR OUR INDIVIDUAL CAPACITY ONLY. The arbitrator may not consolidate or join the claims of more than one person, may not preside over any form of representative or class proceeding, and may not award relief to anyone other than the individual party before them.

IF THIS CLASS ACTION WAIVER IS FOUND UNENFORCEABLE AS TO A PARTICULAR CLAIM OR REQUEST FOR RELIEF, THEN THAT CLAIM OR REQUEST — AND ONLY THAT CLAIM OR REQUEST — SHALL BE SEVERED FROM THE ARBITRATION AND BROUGHT IN A COURT OF COMPETENT JURISDICTION IN MIAMI-DADE COUNTY, FLORIDA. ALL OTHER CLAIMS SHALL PROCEED IN ARBITRATION. THE ARBITRATION SHALL BE STAYED PENDING RESOLUTION OF THE SEVERED CLAIM ONLY WHERE REQUIRED BY LAW.

Batch arbitration. If 25 or more similar claims are asserted against us by or with the assistance of the same or coordinated counsel, the parties agree that the AAA shall administer them in batches of no more than 50 claims per batch, with a single arbitrator per batch and a single set of filing fees per batch, to promote efficiency. This provision does not constitute consent to class treatment.

21.7 Your Right to Opt Out of Arbitration

You may reject this arbitration agreement and the class action waiver by sending written notice within THIRTY (30) DAYS of the date you first accept these Terms or first place an order, whichever is earlier.

Your notice must include your full name, mailing address, email address used for your order, and a clear statement that you wish to opt out of the arbitration agreement. Send it to:

MAYN LLC — Legal Department, Arbitration Opt-Out

382 NE 191st St, PMB 922710

Miami, Florida 33179-3899

United States

Email: support@trysavid.com

If you opt out, neither you nor we will be bound by the arbitration agreement or class action waiver, and disputes will proceed in the courts identified in Section 22.2. Opting out has no effect on any other provision of these Terms and will not affect your ability to purchase Products or the terms on which you purchase them.

21.8 Small Claims Court Exception

Either party may bring an individual claim in a small claims court of competent jurisdiction, in lieu of arbitration, if the claim is within that court’s jurisdictional limits and remains an individual, non-class claim.

21.9 Injunctive Relief for Intellectual Property

Notwithstanding this Section, we may seek temporary or permanent injunctive relief, or other equitable relief, in any court of competent jurisdiction to prevent or stop actual or threatened infringement, misappropriation, or violation of our intellectual property, trade secrets, or Site security, or a violation of Section 14. Seeking such relief is not a waiver of the right to arbitrate.

21.10 Arbitration Fees

Payment of filing, administration, and arbitrator fees is governed by the AAA Consumer Arbitration Rules. Where required by those Rules or by applicable law, we will pay the portion of fees that exceeds what you would pay to file in court. If the arbitrator finds your claim frivolous or brought for an improper purpose, fees may be reallocated as provided by the Rules and the FAA.

21.11 Survival of Arbitration Agreement

This Section survives termination of these Terms, closure of your account, and completion of any transaction.

22.1 Governing Law

These Terms, and any dispute arising out of or relating to them, the Site, or any Product, are governed by and construed in accordance with the laws of the State of Florida, United States of America, and applicable United States federal law, without regard to conflict-of-laws principles and excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG), which is expressly disclaimed.

If you are a consumer resident in the European Union, the United Kingdom, or another jurisdiction whose law mandates the application of local consumer protection law, this choice of law does not deprive you of the protection of the mandatory consumer protection provisions of the law of your country of habitual residence, and you may bring proceedings in the courts of that country as permitted by applicable law.

22.2 Venue

Subject to Section 21, you and we consent to the exclusive personal jurisdiction and venue of the state and federal courts located in Miami-Dade County, Florida, for any action not subject to arbitration, and waive any objection based on lack of personal jurisdiction, improper venue, or inconvenient forum. The EU/UK consumer carve-out in Section 22.1 applies to this Section as well.

22.3 Indemnification

You agree to defend, indemnify, and hold harmless the SAVID Parties from and against any and all claims, demands, actions, proceedings, investigations, damages, losses, liabilities, judgments, settlements, penalties, fines, costs, and expenses (including reasonable attorneys’ fees and costs of defense) arising out of or relating to:

(a) your breach of these Terms or any incorporated policy;
(b) your violation of any applicable law or regulation;
(c) your violation of any right of a third party, including intellectual property, privacy, or publicity rights;
(d) your User Content;
(e) your use or misuse of the Site or any Product, including any modification, alteration, or use contrary to care instructions or intended use;
(f) your negligence or willful misconduct;
(g) any misrepresentation you make to us; or
(h) any chargeback initiated in breach of Section 8.5.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense. You may not settle any such matter in a manner that imposes obligations on us or admits fault on our behalf without our prior written consent. This obligation survives termination of these Terms.

22.4 Severability

If any provision of these Terms is held invalid, illegal, or unenforceable, that provision shall be enforced to the maximum extent permissible and, to the extent it cannot be, shall be severed. Severance of any provision does not affect the validity or enforceability of the remaining provisions, which continue in full force and effect. The special severability rule in Section 21.6 governs the Class Action Waiver.

22.5 No Waiver

Our failure to exercise or enforce any right or provision does not constitute a waiver of that right or provision. No waiver is effective unless in writing and signed by an authorized representative. A waiver of one breach is not a waiver of any subsequent breach.

22.6 Assignment

You may not assign or transfer these Terms, or any right or obligation under them, without our prior written consent; any attempted assignment is void. We may freely assign or transfer these Terms, in whole or in part, without restriction or notice, including in connection with a merger, acquisition, reorganization, financing, or sale of assets.

22.7 Entire Agreement

These Terms, together with the policies incorporated by reference, constitute the entire agreement between you and us regarding the Site and Products, and supersede all prior or contemporaneous agreements, communications, proposals, representations, and understandings, whether oral or written. You acknowledge that you have not relied on any statement, representation, warranty, or assurance not expressly set out in this Agreement, except that nothing limits liability for fraudulent misrepresentation.

22.8 No Third-Party Beneficiaries

Except for the SAVID Parties (who may enforce Sections 19, 20, and 22.3), these Terms create no third-party beneficiary rights.

22.9 Relationship of the Parties

Nothing in these Terms creates any partnership, joint venture, employment, franchise, or agency relationship between you and us.

22.10 Survival

Sections 8.5, 9, 10.2, 14, 19, 20, 21, 22.1–22.4, and 22.7–22.14, and any other provision that by its nature should survive, survive termination or expiration of these Terms.

In addition, all obligations and liabilities incurred by either party prior to termination survive termination for all purposes.

22.11 Interpretation

Section headings are for convenience only and do not affect interpretation. "Including" means "including without limitation." Any ambiguity shall not be construed against the drafting party. These Terms are drafted in English; any translation is provided for convenience only and the English version controls in the event of conflict, except where mandatory local law requires otherwise.

22.12 Notices

Notices to you may be given by email to the address associated with your order or account, or by posting on the Site, and are deemed received 24 hours after sending or posting. Notices to us must be sent as specified in Section 23 or, for disputes, Section 21.1.

22.13 Export Compliance

You may not use or export any Product or Site content in violation of U.S. export laws and regulations, including the Export Administration Regulations and OFAC sanctions programs.

22.14 Term and Termination

These Terms are effective unless and until terminated by either you or us.

You may terminate these Terms at any time by ceasing all use of the Site and, if you have an account, closing it or notifying us at support@trysavid.com that you no longer wish to use our services. Termination does not affect any order already accepted, which remains governed by these Terms until fulfilled.

We may terminate these Terms, or suspend or terminate your access to the Site, at any time and without notice, in our sole discretion, including if we suspect that you have failed to comply with any provision of these Terms. Upon termination you remain liable for all amounts due through the date of termination, and we may deny you access to the Site and cancel any pending orders.